Warranty

Dear Customer,

Thank you for purchasing our products. We guarantee high quality and reliability of our services. We try to ensure that every element of our production is refined and that our services are characterized by high culture of their workmanship. We provide a 36-month warranty for each product offered to you. Due to the specialized production range, we approach each customer individually. Each Warranty may be extended for a limited period. If it is necessary in your case, please report it to our seller.

We are happy with your choice and invite you to cooperation.

Excerpt from the warranty card

1. The Seller grants the Buyer for the goods sold by him (hereinafter also referred to as the product)
   36 months warranty. The guarantee is valid in the Republic of Poland and is valid from the date
   when the goods have been handed over or installed to the Buyer (if, under the sales agreement between the
   the seller and the buyer was to install the goods).
2. Goods that bear the signs of improper or inconsistent with the intended use, due to normal wear and tear of the goods, and goods that are mechanically damaged, in particular damaged by:
   1. repair or making changes, structural modifications to the goods, including as a result of improper assembly, disassembly or any of its elements,
   2. operation contrary to the manufacturer’s recommendations,
   3. Exposure to the product with sharp, blunt or rough objects
   4. improper storage,
   5. failure to follow maintenance instructions, as well as the use of unsuitable cleaning products, cleaning products not recommended by the manufacturer and incorrect cleaning,
   6. use of goods for purposes inconsistent with their intended use,
   7. the effects of external factors (mechanical, thermal or chemical damage caused by factors other than natural), which are beyond the control of the Seller, the effects of specific thermal and humidity conditions, causing the appearance of water vapour condensate, damage to the goods caused by extraordinary weather phenomena such as strong wind, cloudburst (rain with a performance coefficient of at least 4, determined by the IMiGW), hail
   8. Icicles falling or snow from a higher roof is not covered by the warranty.
3. The warranty does not cover damage to goods caused by:
   1. entering the product, leaning scaffolding, ladders and etc. against it, storing other materials on the goods or attaching other elements to it.
   2. failure to immediately remove snow from the surface of the goods, if the thickness of the snow cover is at least 10 cm,
   3. failure to close the goods, in the event of wind blowing at a speed exceeding 40 km/h,
   4. connecting electrical accessories to the product, by a person who does not have the appropriate qualifications,
   5. opening of the product in the event of icing and snow,
   6. exposure of the electric actuator and other accessories to rain, snow, moisture, dust, etc.
   7. deterioration of the quality of coatings caused by natural aging processes (fading, oxidation)
   8. parts subject to natural wear and tear during operation (e.g. gaskets), unless they have a manufacturing defect
   9. damage caused by aggressive external factors, in particular chemical and biological, or the origin of which is related to production processes and activities carried out in the facility or its immediate vicinity in which the equipment has been installed
   10. contamination of polycarbonate chambers with dust or particles or particles whose effective grain diameter is less than 50 μm
   11. condensation of water vapour inside polycarbonate chambers during operation
4. In addition, the manufacturer recommends that products should be closed immediately after they have been opened, they must not remain in the open position. When opening the product, hold it by the handle so as not to allow it to open on its own.
5. The goods are not anti-burglary elements.
6. The manufacturer recommends that the products should be washed at least once every six months, and in the case of higher than normal environmental pollution, at least once every three months. When washing the goods, the following manufacturer’s recommendations should be followed:
   1. use a lukewarm, aqueous solution of ordinary washing liquid or mild soap for washing, dry with a cloth after washing,
   2. Do not use sharp tools for cleaning,
   3. avoid contact of surfaces protected with a UV filter with isopropanol or glycol,
   4. avoid the use of rough materials and agents with a strong alkaline reaction,
   5. do not use benzene, gasoline, acetone,
   6. do not wash heated products exposed to the sun or high temperatures,
   7. In general, it is recommended that cleaning agents be tested on product samples in all cases.
7. The Buyer is obliged to examine the goods in time and in the manner customary for goods of this type and to notify the Seller of the defect within 7 days from the date of its discovery. In the event of a defect in the goods, the damaged/defective goods should be immediately secured so that the defect/damage does not progress. In the event of failure to properly secure the defective goods, the Buyer bears full responsibility for any damage caused by this and cannot be the subject of claims.
8. If the Buyer does not perform the examination in the manner specified in the previous point or if, after the examination, the Buyer does not notify the Seller within 7 days from the date of finding the defect of the goods, the Buyer cannot assert the rights under the warranty for physical defects, if these defects could have been detected during the examination, which would have been carried out with due diligence, unless the defect was fraudulently concealed by the Seller.
9. In the event of detecting a defect, the Buyer shall notify the Seller within 7 days from the date of discovering the defect, in writing or via e-mail, about the defective goods. The notification should be made on the form (complaint form) and sent electronically to the address gulajski@gulajski.pl, or by registered mail to the following address: Firma Gulajski Rafał Gulajski ul. 1-go Maja 7e, 42-674 Kopienica, together with photos of all defective goods, made in such a way that the Seller can verify and assess the defect of the goods. The notification (complaint protocol/return of goods) can be found on the website of www.gulajski.pl. Accurate and reliable completion of the notification (complaint protocol) and attaching photos of all defective goods will significantly contribute to faster processing of the complaint.
10. In the event of failure to notify the Seller of the defect of the goods on the terms described above or in the absence of photos of all defective goods attached to the complaint protocol, made by the Client in such a way that the Seller could verify and assess the defect of the goods, the Buyer’s rights under the warranty expire and will not have any legal effects against the Seller. The Seller is obliged to remove the physical defect of the goods within 30 working days from the date of receipt of an effective notification from the Buyer, provided that these defects are revealed during the warranty period and arise due to reasons inherent in the sold goods. Removal of defects in the goods may take place, within the warranty area and at the Seller’s discretion, either by repairing the goods or replacing the defective goods with goods free from defects. The method of considering and ending the defective complaint by repairing the goods, replacing the goods belongs only to the Seller. The performance of the above obligations by the Seller exhausts his liability for defects of the goods on any account.
11. If the Buyer receives an effective notification of a defect in the goods, on the terms described above, the Seller will indicate to the Buyer the place where the defective goods will be repaired or exchanged for goods free from defects. The condition for performing a warranty repair at the place of installation of defective goods is that the person entitled to the warranty provides a safe front of works. If the repair of the goods or their replacement with a defect-free one is to be carried out outside the place where the defect was revealed, the Buyer shall provide and secure the defective goods in packaging ensuring safety in transport and deliver them to the Seller.
12. The costs of transport and costs related to the complaint procedure incurred by the Seller, in the event of an unjustified complaint of the goods, are borne entirely by the Buyer. If the Buyer reports false or misleading circumstances, which causes damage to the Seller, he may be obliged to repair it. In such a case, the goods will also be sent back at the Buyer’s expense.
13. The Seller does not bear any responsibility if the correct goods are delivered to him as part of the order, but they do not meet the expectations assumed by the Buyer.
14. The Seller shall not be liable to the Buyer for production losses, loss of profit, loss of use, loss of contracts or any consequential loss resulting from the ordered and delivered goods. The total liability of the Seller is limited only to the value of the ordered and delivered goods.
15. The above warranty regulations fully exhaust the issues of the Seller’s liability for defects of goods towards the Buyer. The Seller’s liability under the warranty for defects in relation to the Buyers – Entrepreneurs within the meaning of Article 431 of the Civil Code and the Act on Freedom of Economic Activity, excluded.